SmallBizGenius Analysis
Cb2, a home furnishings retailer, faces significant criticism regarding its customer service and delivery processes, despite some positive feedback on in-store sales experiences. Customers frequently report issues with delayed orders, damaged items, and unhelpful customer support, overshadowing any praise for product design or in-store service.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
2.0/10A significant number of reviewers express dissatisfaction with Cb2's customer service, citing long wait times, unhelpful representatives, and a general inability to resolve issues. Many reviewers mention being passed around to multiple representatives without any resolution, as one reviewer stated, 'keep getting passed around from person to person.'
50 reviews mention thisShipping & Delivery
2.5/10Numerous customers report issues with Cb2's shipping and delivery process, including delayed orders, damaged items, and missed delivery appointments. Many reviewers mention orders being delayed multiple times, with one customer stating, 'The delivery date has changed multiple times.'
45 reviews mention thisProduct Quality
3.0/10Several reviewers express concerns about the quality of Cb2's products, with reports of damaged items upon arrival and furniture falling apart after only a short period of use. Some reviewers mention receiving used or beat-up items, as one reviewer stated, 'The third one was clearly used, beat up, and damaged.'
25 reviews mention thisReturns & Refunds
2.0/10Many customers report difficulties with Cb2's return and refund process, including issues with receiving refunds for damaged items and being charged for return shipping. Some reviewers mention being offered only store credit instead of a full refund, as one reviewer stated, 'Every purchase is a credit - well i don't need another rug or couch!'
15 reviews mention thisOrder Accuracy
2.5/10Several reviewers mention receiving the wrong items or incomplete orders, leading to frustration and delays in completing their projects. One reviewer noted, 'We ordered a white sectional, but CB2 sent a beige one instead.'
10 reviews mention thisIn-Store Experience
4.0/10A few reviewers highlight positive experiences with Cb2's in-store sales representatives, praising their knowledge, friendliness, and willingness to assist customers. One reviewer stated, 'I received excellent service from the sales representative in the store. They were knowledgeable, friendly, and took the time to understand my needs.'
5 reviews mention thisPros & Cons
What Customers Love
"I received excellent service from the sales representative in the store. They were knowledgeable, friendly, and took the time to understand my needs, which I really appreciated."
"Overall they have modern fashionable pieces at decent prices."
Common Complaints
"Ordered an “in stock” item almost two months ago. The delivery date has changed multiple times."
"Ordered a set of velvet chairs and both arrived HEAVILY damaged. Customer service is a joke."
"Non-existent customer support and so you spend hours on hold trying to reach customer service, they ignore their own deadlines..."
"While sleeping on the bed one evening the bed frame completely collapsed only after a handful of uses, exposing cheap particle board wood."
"Worst return policy and customer service I have ever experienced. Every purchase is a credit - well i don't need another rug or couch!"
Common Questions About Cb2
Answers derived from customer review patterns
Is Cb2 legit and trustworthy?
Based on 96 reviews, Cb2's legitimacy is questionable due to widespread complaints about poor customer service, frequent delivery delays, and damaged products. While the company does fulfill orders, the high volume of negative experiences raises concerns about its reliability. Customers frequently report difficulties in resolving issues, obtaining refunds, and receiving accurate order information. For small businesses that require dependable service and quality products, Cb2 may not be a trustworthy option.
Based on 45 reviewsDoes Cb2 have good customer service?
Cb2's customer service is a major point of concern for many reviewers. A significant number of customers report long wait times, unhelpful representatives, and a general inability to resolve issues effectively. Many reviewers mention being passed around to multiple representatives without any resolution, and some even describe the customer service as 'non-existent' or 'horrible'. This suggests that Cb2's customer service is not reliable and may not be able to adequately address customer concerns.
Based on 50 reviewsIs Cb2 worth it for small business?
Given the numerous negative reviews regarding Cb2's customer service, delivery, and product quality, it may not be worth the risk for small businesses. The potential for delays, damaged items, and difficulties in resolving issues could negatively impact a small business's operations and reputation. While Cb2 may offer attractive designs, the unreliable service and quality concerns make it a risky choice compared to other furniture retailers with more consistent positive feedback.
Based on 30 reviewsWhat is Cb2's return policy like?
Cb2's return policy receives mixed feedback, with many customers reporting difficulties in obtaining full refunds and being offered only store credit. Some reviewers mention being charged for return shipping, even for damaged items. The return process is often described as cumbersome and frustrating, with customers struggling to get their issues resolved. This suggests that Cb2's return policy may not be as customer-friendly as those of other retailers.
Based on 15 reviewsWhy are Cb2 orders frequently delayed?
Cb2 orders are frequently delayed due to a combination of factors, including supply chain issues, backorders, and logistical challenges. Many reviewers report receiving multiple delay notifications and experiencing significant wait times for their orders. The company's communication regarding these delays is often criticized as being inadequate and unhelpful, leaving customers frustrated and uncertain about when they will receive their purchases.
Based on 20 reviewsLooking for Something Different?
Compare Cb2 against 104 similar lifestyle & perks options.
View Alternatives